Reputation Management
Secure Your 5-Star Reputation and Win More Jobs
Stop Losing Customers to Bad Reviews. Build Trust That Converts Leads into Sales.
In the service industry, your reputation is your currency. When a homeowner searches for your service, the first thing they look at after your location is your star rating and the number of reviews. A competitor with 150 reviews and a 4.8★ rating will always win the job over your 15 reviews and 4.2★ rating.
At Peaxa Digital, we provide a complete Reputation Management system that is designed to do two things: proactively generate positive reviews and strategically manage negative feedback. We build the social proof you need to establish trust, increase your phone calls, and dominate the local market.
How Review Problems Cost You Revenue
Poor or few reviews don't just "look bad"; they actively erode customer confidence and dramatically lower your conversion rates.
Losing the Trust Battle
The Problem: Service businesses live and die on trust. If a customer is vetting three companies, the one with the highest star rating and the most recent positive reviews gets the call.
The Cost: Without a steady flow of new 5-star reviews, your reputation looks worse than the quality of care you actually deliver. You lose valuable high-intent jobs purely on perception before you even get a chance to bid.
The "Negative Review" Landmine
The Problem: Even a single unfair or unaddressed negative review can cost you dozens of potential customers. Customers see it and assume the worst, especially if they see no professional response.
The Cost: Every time a lead sees a negative review, they hesitate. If that feedback isn’t handled quickly and professionally, you lose credibility, and they dial your competitor.
Inconsistent and Stalled Growth
The Problem: Most owners rely on luck—hoping happy customers will remember to leave a review. This leads to inconsistent review volume and a stalled star rating that falls behind aggressive competitors.
The Cost: If you don't have a system to consistently request reviews, your reputation stagnates. Your competitors are growing their social proof daily while your business remains stuck.
Our Strategic Reputation Management System
We take the guesswork out of building trust, implementing a managed, automated system that ensures your positive experiences are shared and leveraged across the web.
Proactive Review Generation
We implement an effective, simple process to make getting 5-star reviews effortless for your customers.
Automated Requests: We implement a system to send timely, customized review requests via text or email immediately after a job is complete, capturing feedback when the customer is happiest.
Filter System: We gently guide happy customers directly to your Google Business Profile and other high value sites, while capturing any negative feedback internally for service recovery.
Comprehensive Review Monitoring & Response
We monitor every major platform so you never miss a comment or a chance to build loyalty.
Real Time Alerts: We monitor all relevant review sites (Google, Yelp, Facebook, etc.) to ensure we see new feedback immediately—both positive and negative.
Professional Response: We craft and execute timely, professional responses to all reviews. This demonstrates accountability and exceptional customer care to potential new clients.
Review Sharing and Social Proof
We turn your positive feedback into powerful marketing assets.
Social Sharing: We automatically share your best 5-star reviews across your social media channels and website, turning customer praise into fresh, engaging marketing content.
SEO Benefits: A high volume of positive, fresh reviews acts as a powerful local SEO signal, further cementing your authority and helping you rank higher in the Map Pack.
Ready to let Your Customers Sell for You?
Reputation management is no longer optional, it's the primary driver of customer acquisition in the service industry. Partner with Peaxa Digital to build a fortress of positive social proof that eliminates customer doubt and guarantees you win the trust, and the job, every time.